Friday, April 4, 2014

Carrie Francart - 2014 HDI Local Chapter Officer of the Year

Please join us in congratulating Carrie Francart, Manager of Customer Support, for winning the 2014 HDI Local Chapter Officer of the Year Award!
https://www.youtube.com/watch?v=8Caw_vTnZS0&sns=em&app=desktop

Monday, March 31, 2014

New FIS Website – Same Great Service!

We are pleased to announce the launch of the new FIS website. It was designed with a new modern look, social networking features and an improved user experience. 

You can open our social network sites, see our latest posts, and get your daily dose of tech news right from the site. With the service links in a prime spot, you will find everything you’re looking for in a few easy clicks.

Monday, March 24, 2014

Brian Tamburro

FIS is pleased to announce that Brian Tamburro has accepted the Support Analyst position in FIS Technical Services, effective April 7, 2014. His responsibilities include analyzing and troubleshooting technical support requests, application testing, user documentation creation, customer training, and ITIL process management. Brian holds a Certificate in Information Sciences and Technology and a Bachelor’s Degree in Music Education.  He additionally is an Apple Certified Mac Technician.   Brian has most recently worked at the Apple Store where he was a Genius, providing in-store technical support and customer service, hardware and software troubleshooting, and computer and mobile device repair.  His experience and knowledge will be an asset to Customer Support.  Brian will be located at 1917 Cathedral of Learning and will report to Carrie Francart. 

Monday, March 10, 2014

Carrie Francart

Congratulations to Carrie Francart for being selected as a Finalist for the 2014 HDI Local Chapter Officer of the Year Award. HDI is the worldwide professional association and certification body for the technical support industry. Each year, HDI awards the highest honors to those that have most enhanced the image of the support industry by achieving and maintaining the highest standards of excellence in service and support. With over 485 officers across the 63 local chapters in the United States and Canada, the HDI Local Chapter Officer of the Year Award honors a hard-working volunteer leader from the HDI local chapter community.

Carrie has served as an officer for the HDI Steel City local chapter for over 5 years.  She is currently the VP of Communications and has previously held the positions of President and VP of Programs and Vendor Relations. During her time as an officer, the local chapter has received the HDI Circle of Excellence Achievement Award with Presidents Circle Distinction every year.  Additionally, the chapter was honored with the 2012 Local Chapter Rising Star Award.

Monday, March 3, 2014

Courtney Thomas

FIS is pleased to announce the promotion of Courtney Thomas to Engagement Analyst. Courtney has contributed significantly to the success of FIS since she began her career here as a student employee in 2008.  She joined us fulltime in 2009 as a Support Analyst and, in 2011, was promoted to Senior Support Analyst. In addition to her experience, Courtney’s skillset and education from the Katz Graduate School of Business dual MBA/MIS program aligns with the requirements of her new position.  In her role as Engagement Analyst, she will be responsible for supporting critical business strategies by managing the development, implementation and maintenance of applications. 

Tuesday, January 21, 2014

Brian Samec

Brian Samec has accepted a Client Computing position in FIS Technical Services.  He will join us as a full-time Senior Systems Administrator effective January 27, 2014.  His responsibilities will focus on client systems administration, hosted virtual desktop management and support, hosted shared desktop management and support, configuration management, software packaging and deployment, and network printer administration.  Brian previously worked as a System Administrator III at Education Management Corporation, LLC.  Brian has over 13 years of experience performing advanced systems support, systems administration, and managing an Altiris environment to deploy software packages and Windows desktop images.  Brian’s experience and knowledge will be an asset to Client Computing.  Brian will be located at 1917 Cathedral of Learning and will report to Anthony DiGregorio.

Thursday, December 5, 2013

Congratulations to Courtney Thomas and Andy Flemm: 2013 HDI Award Winners

Congratulations to Courtney Thomas and Andy Flemm for being the recipients of the prestigious Pittsburgh 2013 HDI Awards! These awards recognize those that have most enhanced the image of the support industry by achieving and maintaining the highest standards of excellence in IT service and support.

Courtney received the Pittsburgh HDI Analyst of the Year award. This award recognizes a help desk analyst that exemplifies the best qualities among the practitioners in our region who possess the knowledge and skills required to provide quality service and support for customers.

Andy received the Pittsburgh HDI Desktop Support Technician of the Year award. This award is given to a desktop support professional who responds to incidents escalated by the service desk that are related to customer equipment where additional skills, knowledge, tools, or authority are required.

Courtney and Andy will now move on to compete for the regional awards. Please join us in congratulating and wishing them luck with the regional competition!