Financial Information Systems at the University of Pittsburgh is seeking a Support Analyst. The Support Analyst is a help desk position that provides technical support for the business and financial areas of the University. The Support Analyst's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests via telephone and a web interface.
This is a technical support position involving system analysis, support, troubleshooting, application testing, documentation creation, and training. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual provide hands-on assistance at the desktop level. Individual must have technical knowledge of desktop computer systems. Modern hardware, software, and operating systems knowledge is also necessary. Good organizational skills are required for project planning, leadership, and implementation. Excellent interpersonal, customer service, communication, and writing skills are required.
A bachelor's degree in computer or information science, or related field, or relevant experience in information systems is required. Individual must possess at least three years relevant work experience; ITIL knowledge is preferred. The applicant is required to possess or obtain CompTIA A+ and HDI Support Center Analyst Certifications within six months of hire. Position requires occasional on-call rotation during evenings/weekends for emergency requests.
The University of Pittsburgh, internationally recognized as a great center for learning and research, provides a dynamic workplace with opportunity for career growth and development. As one of Pittsburgh's largest employers, we offer a competitive compensation and benefits package with opportunities for personal development and advancement.
Apply online at www.pittsource.com by searching for Position Number 0011790.
