The Senior Systems Administrator position involves all aspects of computer client systems management including testing, implementation, support, and troubleshooting of PCs, virtual machines, laptops, and mobile devices. The duties of this position include administration of 900+ clients through VMware View (VDI), Remote Desktop Services (RDS), Mobile Device Management (MDM), Microsoft Active Directory, System Center Configuration Manager (SCCM) software deployments, System Center Operations Manager (SCOM), Group Policy configurations, and Application Virtualization (App-V). Must have advanced knowledge of client computers and network technology, administration, and analysis.
Tuesday, October 15, 2013
The Support Analyst is a help desk position that provides technical support for the business and financial areas of the University. The Support Analyst’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests via telephone and a web interface. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual provide hands-on assistance at the desktop level. Excellent interpersonal and customer service skills are required.
Friday, September 20, 2013
FIS is pleased to announce that William Whitaker has accepted a position as an Application Developer in FIS Technical Services effective September 30, 2013. William holds a Master’s Degree in Internet Information Systems from Robert Morris University as well as a Bachelor’s Degree in Computer Information Systems from Youngstown State University. William previously worked for Automated Sales in Aircraft Performance as a Senior Programmer Analyst. His responsibilities will include custom application development as well as third-party system support. William will be located in B-44 Cathedral of Learning and will report to Rich Welsh.
Tuesday, September 17, 2013
FIS is pleased to announce that Michael Palko has accepted a position as an Application Developer in FIS Technical Services effective September 30, 2013. Michael holds a Bachelor's Degree in Business Administration majoring in Computer Information Systems from Robert Morris College. Michael previously worked for Forms & Surfaces as a System Analyst/Developer. His responsibilities will include custom application development as well as third-party system support. Michael will be located in B-44 Cathedral of Learning and will report to Rich Welsh.
Monday, August 19, 2013
Chad Heaster has accepted a Client Computing position in FIS Technical Services. He will join us as a full-time Systems Administrator effective August 26, 2013. His responsibilities include managing and troubleshooting client computers, software deployment, and advanced client management in the Chief Financial Officer area as well the Auxiliaries. Chad previously worked as a PC and Network Specialist at Del Monte. Chad has over seven years of experience performing help desk support and performing advanced client management. Chad will be located at 1917 Cathedral of Learning and will report to Anthony DiGregorio.
Thursday, April 25, 2013
FIS is proud to announce that we have been named as part of the HDI CSAT Elite 50, a ranking that recognizes outstanding technical service and support centers across the country. Of the more than 800 organizations that utilize the HDI Customer Satisfaction Index, FIS Technical Services has been ranked as #5 overall and #1 in Higher Education!
FIS uses the HDI Customer Satisfaction Index service to track and trend customer satisfaction ratings from year to year. Based on customer survey data collected over the past year, participating technical service and support centers have been identified as leaders in the industry. The fifty support centers with the highest customer satisfaction scores are recognized as members of the CSAT Elite 50. Teams that qualified for the Elite 50 ranking were recently recognized at the 2013 HDI Annual Conference & Expo on April 19, where they were lauded as industry leaders in front of their peers and other organizations. HDI is the world’s leading professional organization for the technical service and support industry.
Other organizations in the Elite 50 include Alcoa, Ameritas Insurance, Duke University, First American Financial, Gonzaga University, Kimball International, University of Michigan, University of Notre Dame, and Paychex.
This is the first year that HDI has recognized the Elite 50, and FIS is honored to be part of this inaugural group.
Thursday, March 14, 2013
FIS is pleased to announce that Robert Jarabeck has accepted a Web Developer position in FIS Technical Services effective April 1, 2013. Robert holds a Master of Education in Technology degree from Waynesburg University as well as a Bachelor of Science degree in Interactive Media Design from the Art Institute of Pittsburgh. Robert has previously worked for the University Book Center as the New Media Design Coordinator. His responsibilities will include design and maintenance of all departmental web sites in the care of FIS as well as custom graphic designs for our custom applications. Robert will be located in B-44 Cathedral of Learning and report to Rich Welsh.