FIS RECOGNIZED FOR EXCEPTIONAL CUSTOMER SUPPORT

FIS is proud to announce that we have been named as part of the HDI CSAT Elite 50, a ranking that recognizes outstanding technical service and support centers across the country.  Of the more than 800 organizations that utilize the HDI Customer Satisfaction Index, FIS Technical Services has been ranked as #5 overall and #1 in Higher Education!

FIS uses the HDI Customer Satisfaction Index service to track and trend customer satisfaction ratings from year to year.  Based on customer survey data collected over the past year, participating technical service and support centers have been identified as leaders in the industry. The fifty support centers with the highest customer satisfaction scores are recognized as members of the CSAT Elite 50.  Teams that qualified for the Elite 50 ranking were recently recognized at the 2013 HDI Annual Conference & Expo on April 19, where they were lauded as industry leaders in front of their peers and other organizations.  HDI is the world’s leading professional organization for the technical service and support industry.

Other organizations in the Elite 50 include Alcoa, Ameritas Insurance, Duke University, First American Financial, Gonzaga University, Kimball International, University of Michigan, University of Notre Dame, and Paychex.

This is the first year that HDI has recognized the Elite 50, and FIS is honored to be part of this inaugural group.

Now Hiring Support Analyst

The Support Analyst is a help desk position that provides technical support for the business and financial areas of the University. The Support Analyst’s role is to ensure proper computer operation so that end users can accomplish business tasks.
https://www.pittsource.com/postings/69101

Robert Jarabeck

FIS is pleased to announce that Robert Jarabeck has accepted a Web Developer position in FIS Technical Services effective April 1, 2013. Robert holds a Master of Education in Technology degree from Waynesburg University as well as a Bachelor of Science degree in Interactive Media Design from the Art Institute of Pittsburgh. Robert has previously worked for the University Book Center as the New Media Design Coordinator. His responsibilities will include design and maintenance of all departmental web sites in the care of FIS as well as custom graphic designs for our custom applications. Robert will be located in B-44 Cathedral of Learning and report to Rich Welsh.

Chris March

Chris March has accepted a Systems Administrator position in Client Computing.  Starting March 11, 2013, Chris will begin the transition from Customer Support to Client Computing.  His new responsibilities include managing and troubleshooting client computers, software deployment, and advanced client management for the Office of the Chief Financial Officers area and the Auxiliaries.  Chris’ experience and knowledge will be an asset to Client Computing.  Chris will be located at 1917 Cathedral of Learning and will report to Tom Ochwat.

Now Hiring Application Developer

The University of Pittsburgh is seeking a .NET Developer to design, develop, test, analyze, and maintain software applications. The .NET Developer will be involved in all phases of the project lifecycle from design to deployment.

https://www.pittsource.com/postings/68878

Shawn O'Donnell

Please help FIS welcome Shawn O’Donnell as our latest Junior Systems Administrator. His duties will involve supporting Blackboard devices, PC deployments, documentation and other tasks. We look forward to his beginnings at FIS and wish him success. Shawn will be located in 1917 CL and will report to Thomas Ochwat.

Chynna Sherry

FIS is pleased to announce that Chynna Sherry has accepted a Support Analyst position in Technical Services. Chynna began working at Financial Information Systems in our Client Computing group as a Junior Systems Administrator in April 2012. As part of the Customer Support team, her responsibilities will include analyzing and troubleshooting technical support requests, application testing, and user documentation creation. Chynna is located in 1917 CL and reports to Carrie Francart.