Thursday, December 18, 2014

Congratulations to Chynna Sherry: 2014 HDI Award Winner

Congratulations to Chynna Sherry for being the recipient of the prestigious Pittsburgh HDI Analyst of the Year award! This award recognizes a help desk analyst that exemplifies the best qualities among the practitioners in our region who possess the knowledge and skills required to provide quality service and support for customers.

Brian Samec was also nominated for the Pittsburgh HDI Desktop Support Technician of the Year award. This award is given to a desktop support professional who responds to incidents escalated by the service desk that are related to customer equipment where additional skills, knowledge, tools, or authority are required.

Chynna will now move on to compete for the regional award. Please join us in congratulating and wishing her luck with the regional competition!

Tuesday, December 9, 2014

James Van Poolen

FIS is pleased to announce that James Van Poolen has accepted the Support Analyst position in Technical Services, effective December 8, 2014.  His responsibilities include analyzing and troubleshooting technical support requests, application testing, user documentation creation, customer training, and ITIL process management. James holds an Associate Degree in Information Technology and the CompTIA Network+ certification. He has most recently worked at NetServe365 as a Network Operations Center Engineer, where he provided troubleshooting and help desk services to customers, configured workstations and mobile devices, and monitored service availability. His experience and knowledge will be an asset to Customer Support. James will be located at 1917 Cathedral of Learning and will report to Carrie Armstrong.

Thursday, July 10, 2014

Eileen Martinez

FIS is pleased to announce that Eileen Martinez has accepted the Senior Support Analyst position in Technical Services, effective July 21, 2014. Her responsibilities include analyzing and troubleshooting advanced technical support requests, application testing, documentation, customer training, and ITIL process management.  Eileen holds an Associate Degree in Computer Information Technology and the Microsoft Certified Technology Specialist certification.  Eileen has most recently worked at the University of Pittsburgh School of Medicine as a Help Desk Specialist where she provided desktop support for clinical and non-clinical faculty, staff and students.  Her experience and knowledge will be an asset to Customer Support.  Eileen will be located at 1917 Cathedral of Learning and will report to Carrie Armstrong. 

Wednesday, May 28, 2014

Jason Bollinger


Jason Bollinger has accepted a Client Computing position in FIS Technical Services.  He will join us as a Senior Systems Administrator effective June 11, 2014.  His responsibilities will focus on client systems administration, hosted virtual desktop management and support, hosted shared desktop management and support, configuration management, software packaging and deployment, and network printer administration.  Jason previously worked as a Systems Engineer at SynergIT Inc.  Jason has over 10 years of experience performing advanced systems administration, SCCM, scripting, VMware vSphere, and VMware View.  Jason’s experience and knowledge will be an asset to Client Computing.  Jason will be located at 1917 Cathedral of Learning and will report to Anthony DiGregorio.

Friday, April 4, 2014

Carrie Francart - 2014 HDI Local Chapter Officer of the Year

Please join us in congratulating Carrie Francart, Manager of Customer Support, for winning the 2014 HDI Local Chapter Officer of the Year Award!
https://www.youtube.com/watch?v=8Caw_vTnZS0&sns=em&app=desktop

Monday, March 31, 2014

New FIS Website – Same Great Service!

We are pleased to announce the launch of the new FIS website. It was designed with a new modern look, social networking features and an improved user experience. 

You can open our social network sites, see our latest posts, and get your daily dose of tech news right from the site. With the service links in a prime spot, you will find everything you’re looking for in a few easy clicks.

Monday, March 24, 2014

Brian Tamburro

FIS is pleased to announce that Brian Tamburro has accepted the Support Analyst position in FIS Technical Services, effective April 7, 2014. His responsibilities include analyzing and troubleshooting technical support requests, application testing, user documentation creation, customer training, and ITIL process management. Brian holds a Certificate in Information Sciences and Technology and a Bachelor’s Degree in Music Education.  He additionally is an Apple Certified Mac Technician.   Brian has most recently worked at the Apple Store where he was a Genius, providing in-store technical support and customer service, hardware and software troubleshooting, and computer and mobile device repair.  His experience and knowledge will be an asset to Customer Support.  Brian will be located at 1917 Cathedral of Learning and will report to Carrie Francart.